TERMS AND CONDITIONS

Hey there!

Thanks so much for your interest in staying and surfing with 360 Surf Academy – we’re super excited to welcome you! Before you dive in and book your package, we kindly ask that you take a moment to read through our Terms and Conditions. We can’t make them more fun for you to read, but we’ll make sure your time with us is nothing short of awesome!

Our Terms and Conditions

In the following conditions, “you”, “your”, “participant” or “guest” refers to the first named person on the reservation and all persons on whose behalf a reservation is made. “We”, “us”, “our”, “the surf academy” or “the camp” refers to 360 Surf Academy, and when you make a reservation, your booking is with us. When making a booking you accept our Terms and Conditions.

1. Booking and Payment

Booking Process: To secure a reservation, a full payment or deposit must be made at the time of booking. All bookings are subject to availability.
Accepted Payment Methods: We accept payments via credit/debit cards, bank transfers, and cash.
Currency: Payments must be made in Indonesian Rupiah (IDR) unless otherwise stated.
Confirmation: Your booking is confirmed once full payment or deposit is received. A confirmation email or WhatsApp message will be sent to you with all the necessary details regarding your surf lesson or surf camp package.

Please note: the prices of the surf and camp packages that we offer may change. However, when your booking has been confirmed and we received your (deposit) payment, the price will not change anymore.

2. Responsibility of the First Named Person on the Booking

By making a reservation, you - as the first named person on the booking - agree on behalf of all participants that:

Medical Condition: You confirm that all participants are in good health and capable of safely staying at the surf camp and participating in surf lessons. If any participant has medical conditions (such as disabilities, diabetes, epilepsy, asthma, heart problems, recent injuries, hearing or vision problems), or special needs (such as medication), you must inform us at the time of booking. Failure to disclose such conditions may result in limitations during the stay or participation in activities, and in severe cases, may result in an inability to accommodate the guest.
Physical Fitness and Ability to Participate: You confirm that all participants are physically fit and capable of safely participating in both the surf lessons and navigating the layout of the surf camp. This includes having the necessary swimming skills for surf lessons and being able to move around the camp, which may include stairs and elevated pathways. If any participant has concerns regarding mobility, physical fitness, or swimming ability, you must notify us during the booking process so we can assist with determining suitability.
Special Requests: You agree to inform us of any special requests at the time of booking. Late requests may not be accommodated, and failure to meet them will not be considered a breach of contract on our part.
Financial Responsibility: You accept financial responsibility for the payment of the booking on behalf of all participants.

3. Changes to Your Booking

At 360 Surf Academy, we understand that plans can change. We strive to accommodate booking modifications where possible, but all changes are subject to the following conditions:

Requesting Changes: If you wish to make any changes to your booking (such as rescheduling your lesson or changing the number of participants), you must contact us at least 48 hours before your scheduled surf lesson or package start date. We will do our best to accommodate your request, but this will depend on availability.
Rescheduling Fees: If changes are requested less than 48 hours in advance, we may charge a rescheduling fee to cover any costs incurred. Please note that last-minute requests are subject to availability and may not always be possible.
Changes by Us: If we need to make any changes to your booking due to unforeseen circumstances, we will notify you as soon as possible. This may include changes to accommodation arrangements, lesson times, instructors, or surf spots, depending on the conditions. In the case of significant changes, we will offer you the option to reschedule or cancel your booking with a full refund.
Transfer of Booking: Your booking, including both accommodation and surf lessons, is non-transferable to another person without our prior consent. If you are unable to attend your lesson or stay, please contact us to discuss alternative options.
Package Modifications: If you have booked a package that includes multiple lessons or additional services along with accommodation, changes to your booking may result in adjustments to the overall cost. We will inform you of any price differences based on the modifications made to your accommodation or lesson package.

4. Cancellation of the Booking by us

Weather Conditions: We reserve the right to cancel your booking due to unforeseen circumstances, such as extreme weather conditions or other external factors affecting the safety or operations of the surf camp and surf school. In such cases, we will offer you either a full refund or the option to reschedule to a suitable date, depending on your preference.
Disruptive Behaviour: We also reserve the right to cancel your booking if you refuse to follow the instructions of our staff or if your behavior is disruptive, upsetting, or dangerous. If your actions endanger or hinder other guests, participants, employees, or third parties, or if you damage the property of the surf academy or others, we may cancel the rest of your booking immediately. In such cases, no refund, compensation, or reimbursement of any costs or expenses will be provided.
Medical Reasons: Additionally, we may cancel your booking for medical reasons if we believe a medical condition could affect your safety during the surf lesson. If we determine that participating in a lesson could pose a risk to your health due to fitness levels or other concerns, we may request that you undergo a medical check-up at your own expense. If the results indicate a potential health risk, we reserve the right to cancel your booking without a refund.

5. Cancellation of the Booking by you

Surf Camp: Cancellations made 14 days or more before your scheduled arrival will receive a full refund. Cancellations made within 14 days of arrival are non-refundable. However, we are happy to offer you the option to reschedule your stay within the next 12 months, subject to availability. In the event of a no-show (failure to arrive on your scheduled check-in day without prior notice), no refund will be provided.
Surf School: Cancellations made 7 days or more before the start of your surf lessons will receive a full refund. Cancellations made within 7 days are non-refundable, but you can reschedule your lessons for a future date within 12 months, based on availability. Please note that if you choose to stop surfing before the lesson time has ended, no refunds will be provided.

6. Force Majeure

360 Surf Academy is not liable for any failure to perform or delays in performing any of our obligations under these Terms and Conditions due to circumstances beyond our control. These circumstances include, but are not limited to:

Natural disasters (such as floods, earthquakes, landslides, tsunamis, storms, hurricanes, fires, or volcanic eruptions)
War, civil unrest, or acts of terrorism
Pandemics, epidemics, or other public health emergencies
Government actions, regulations, or restrictions
Strikes, labor disputes, or other industrial actions
Riots or other civil disturbances
Transportation disruptions, including delays or cancellations of flights, boats, or other forms of travel
Severe weather conditions that make it unsafe or impossible to hold surf lessons

In the event of a Force Majeure, 360 Surf Academy reserves the right to cancel or reschedule surf lessons or bookings without liability. In such cases, compensation will not be payable. We will make every reasonable effort to notify you of any changes as soon as possible.

~~~~~ SURF CAMP ~~~~~

7. Check-in and Check-out

Check-in Time: From 2:00 PM. Early check-in may be available upon request.
Check-out Time: By 11:00 AM. Late check-out requests must be approved by management and may incur an additional fee.

8. Room Preferences and Special Requests

Special Requests: While we do our best to accommodate any special requests (e.g., room location, specific bedding arrangements), these are subject to availability and cannot be guaranteed.

9. Guest Conduct

Respectful Behavior: We expect you to respect the peaceful environment of 360 Surf Camp. Any disruptive or inappropriate behavior may result in the termination of your stay without a refund.
Staff Instructions: You are required to follow the instructions of our staff and comply with all health and safety regulations.

10. Damage to Accommodation and Property

Guest Responsibility: You are responsible for any damages or missing items in your accommodation or to the camp’s property and equipment during your stay.
Repair or Replacement Costs: Any damage or missing items will result in repair or replacement costs, which will be charged to you. The first named person on the booking will be responsible for payment of these charges.

11. Liability Release and Assumption of Risk

Release of Liability: By participating in activities conducted or organized by 360 Surf Academy and staying at 360 Surf Camp, you release us from all responsibility for any claims, damages, losses, or expenses incurred by yourself, your travel companions, or any of your executors, administrators, heirs, next of kin, successors, or assignees. This includes any legal costs arising from such claims.
Assumption of Risk: You acknowledge and accept the inherent risks associated with staying at 360 Surf Camp and participating in activities organised by us, and agree to hold harmless 360 Surf Academy, its employees, and agents from any claims related to injuries, illnesses, accidents, or death.
Guest Responsibility: 360 Surf Camp is not liable for any personal injury, loss, theft, or damage to your belongings during your stay. It is your responsibility to secure all doors and windows when leaving the room or during sleep.
Travel Insurance: While we strive to maintain a safe environment and provide storage for valuables, we recommend obtaining appropriate travel insurance to cover unforeseen circumstances, including accidents, illness, and loss of personal items.

12. Accidents and Injuries on the Property

Property Liability: 360 Surf Academy is not liable for any accidents or injuries that occur on the property. This includes incidents during activities such as swimming, hiking, walking, or driving.
Nature and Animal Interactions: We are not responsible for any disturbances or injuries caused by animals or nature, including but not limited to noise, bites, stings, allergies, or rashes.

13. External Equipment Rentals

Rental Assistance: We may assist in organizing car or motorbike rentals, but we do not rent the equipment ourselves. Therefore, we cannot be held responsible for any injuries or accidents resulting from the quality or use of the rented equipment.

14. House Rules

Quiet Hours: Please respect the peace of other guests and observe quiet hours between 10:00 PM and 7:00 AM.
Smoking: Smoking is only permitted in designated outdoor areas. Smoking inside rooms is strictly prohibited.
Pets: Unfortunately, pets are not allowed at the camp.

~~~~~ SURF SCHOOL AND SURF LESSONS ~~~~~

15. Surf Conditions

Surf Conditions: We are not responsible for poor surfing conditions, but we always strive to find the best surf spots suited to your level based on the day’s conditions. If low-quality waves or unfavorable conditions make it impossible to surf, our staff may continue the lesson on the beach or reschedule it to a later time or another day. In cases where weather or ocean conditions are deemed unsafe, lessons will be rescheduled for your safety. Our instructors make the final decision regarding safety, and we ask that you respect their judgment. In the event of a reschedule, we will offer alternative dates for you to choose from.

16. Code of Conduct

Respect for Instructors and Fellow Students: All participants are expected to show respect to our instructors, staff, and other students during the surf lessons. Disruptive or inappropriate behavior will not be tolerated and may result in the immediate termination of your lesson without a refund.
Punctuality and Attendance: If you choose not to use our transport service, please ensure that you arrive at the beach 15 minutes before the start of your lesson. It is important to be on time to make sure you don’t miss any part of the lesson.
Following Instructor Guidance: In the water, especially for beginners and intermediate surfers, it is crucial to stay close to the instructor. Our instructors and management will decide the most suitable surf spot for each lesson based on conditions and skill level. Please follow their guidance at all times to ensure safety and maximize your experience.
Lesson Duration: Surf lessons last a maximum of 2 hours. You are free to stop earlier if you wish, but no refund or compensation will be provided for unused time (see Clause 5).
Responsibility for Personal Belongings: While you may leave your belongings in our car, the warung on the beach, or on the boat, we do not accept responsibility for lost, damaged, or stolen items. Please take care of your personal belongings.
Alcohol and Drugs: Attending surf lessons under the influence of alcohol or drugs is strictly prohibited. If a participant is found to be unfit for the lesson due to alcohol or drug consumption, we reserve the right to refuse participation without a refund.

17. Surf Equipment

Provided Equipment: Surfboards, leashes, and rash guards are provided by 360 Surf Academy during lessons. We love our surf equipment and we worked hard for our small collection. Please handle our boards, leashes and rash guards with care and treat them as if they are your own. In case of any damage to the equipment caused by negligent or improper use you will be held responsible.
Personal Equipment: If you prefer to use your own surfboard or gear, please ensure it is in safe working condition. 360 Surf Academy is not responsible for damage to personal equipment.

18. Health, Fitness, and Safety

Medical Conditions: It is important that you are in good medical condition before and during the surf lesson. If you have any medical conditions or disabilities (such as asthma, diabetes, epilepsy, heart problems, recent injuries, hearing or vision issues, etc.) that may affect your participation, you must notify us at the time of booking. If you're unsure whether your health is suitable for surfing, we recommend consulting a doctor before booking. If necessary, you may be required to provide an approval letter from your doctor.
Medication: If you need to take any medication during the lesson, please bring it with you and inform our instructors about the medication and how it should be used. Keep in mind that some surf locations may be remote, with limited access to medical facilities.
Fitness and Swimming Skills: Surfing requires a certain level of general fitness and swimming ability. It is your responsibility to ensure that you are physically fit enough to participate in the surf lesson. If you're unsure about your fitness level, please consult a doctor. If we believe that participating in the lesson may compromise your health or safety, we reserve the right to cancel your booking (see Clause 4).
Right to Reject Bookings: We reserve the right to refuse bookings for medical reasons if we believe that the condition may affect the safety of the participant or others involved.

19. Risk acknowledgement and health insurance

Assumption of Risk: Surfing, like other adventure and watersports, involves inherent risks, including but not limited to injury, death, or damage caused by weather, water conditions, surfboards, or other participants. By participating in our surf lessons, you acknowledge these risks and agree to assume full responsibility for any accidents, injuries, or incidents that may occur.
Liability Disclaimer: 360 Surf Academy is not liable for any disturbances (including but not limited to bites, stings and rashes), accidents, injuries, or fatalities that may happen during surfing or related activities.
Medical Assistance: In the event of an accident, we can assist in arranging medical care at local clinics or hospitals in Lombok, but we are not responsible for medical bills or other costs associated with your treatment.
Insurance Responsibility: It is your responsibility to have adequate medical insurance that covers watersports-related injuries, including those sustained while surfing. Please note that some policies may require specific coverage for surfing-related injuries.

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20. Travel Documents, Vaccinations, and Travel Insurance

Travel Documents and Visas: You are responsible for organizing all necessary travel documents for your trip to Indonesia. Ensure your passport is valid and apply for a visa in advance if required.
Vaccinations: Before traveling to Indonesia, check any recommended vaccinations. Common vaccinations include DTP (Diphtheria, Tetanus, and Polio) and Hepatitis A.
Travel Insurance: In addition to health insurance, we highly recommend purchasing travel insurance. Travel insurance can cover unexpected costs like cancellations, as well as illness and broken or stolen items. It’s always a good idea to have travel insurance as you never know what might happen during your trip. 360 Surf Academy is not liable for any loss or damage to personal property.

21. Photography and Media

Photos and Videos: 360 Surf Academy may take photographs or videos during your stay and surf lessons for marketing and promotional purposes. By making a booking with us, you consent to the use of these images. If you do not wish to be photographed or filmed, please inform us prior to your stay and/or lesson.

22. Complaints

We strive to provide you with an enjoyable and seamless surfing experience, but if something isn’t right, we want to hear from you!

Immediate Reporting: If you encounter any problems or have a complaint, please inform one of our employees right away. This gives us the chance to fix the issue on the spot.
Liability: We cannot accept any liability if you do not report the problem immediately during your time with us.

23. Amendments to Terms and Conditions

360 Surf Academy reserves the right to amend these Terms and Conditions at any time without prior notice. Any updates will be posted on our website.

If you have any questions or concerns regarding your booking or our Terms and Conditions, please contact us at 360surfacademy@gmail.com or via WhatsApp (+62 853 3895 5800).